Frequently Asked Questions
Payment Information
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Klarna, Swish, and PayPal for secure and flexible transactions.
Is it safe to pay online through your website?
Yes. All payments are processed through encrypted and PCI-compliant gateways, ensuring that your data is handled securely and confidentially.
Can I pay by invoice as a business customer?
Absolutely. Registered business customers can request invoice-based payment at checkout or by contacting our sales team for approval.
When will I be charged for my order?
Payment is processed at the time of purchase. For invoice orders, the due date and terms are clearly stated on the invoice you receive.
Order & Billing
How do I know if my order has been received?
Once your order is placed, you will receive an automatic confirmation email with your order details. If you don’t receive one, please check your spam folder or contact our support team.
Can I make changes to my order after it's been placed?
If your order has not yet been processed or shipped, we may be able to assist with changes. Please contact us as soon as possible with your order number and requested changes.
Where can I find my invoice?
Your invoice is automatically sent via email once your order has been confirmed. You can also request a copy by contacting our billing department.
What should I do if there’s an error on my invoice?
If you notice any discrepancies on your invoice, please reach out to our customer service team immediately. We’ll review the issue and ensure it’s resolved promptly.
Get In Touch
Have questions about your order, or a general enquiry
